Keyword recognition chatbot
These chatbots are smarter than menu based chatbots. Unlike menu based chatbots, these chatbots can actually listen to or read, and interpret your messages and respond appropriately. By utilizing customizable keywords, these chatbots recognize how to answer appropriate to the user.
For example: you're talking to a ecommerce chatbot and you're looking for some new, brown shoes in a size 10. The chatbot will recognize the keywords "brown", "shoes" and "size 10" and the chatbot will offer you all the brown shoes in size 10 that they have in stock.
When we advance to more complex scenarios, where there are more variables/knowledge necessary, these chatbots fall short at replying users with confidence. When the user will start asking similar questions with returning keywords, this chatbot will start to slip.
More popular nowadays is a hybrid chatbot of recognition-based and menu/button-based. By combining keyword recognition and multiple choice menus/buttons, the chatbot is able to handle the request more specifically which automatically lead to a higher success rate.
This kind of chatbot aligns with the conversational commerce capabilities of the Shopitag platform
(available in the advanced plans).