The VIP lounge at Brussels Airport
is an excellent way to set up meetings right at the airport, or to work without being disturbed by the crowd in the main hall.
"The task at hand was to make it possible to buy a VIP lounge access card that you can store in your iPhone or Android wallet, and that you can scan while entering the VIP lounge. All automated
.", Benoit Hossay explains. "Together with the team of Accenture Digital
we developed the customer journey, the visual elements and UX, the interaction with our omnichannel e-commerce platform, and the interaction with the scanning devises at the airport."
The Sayl platform is now being used to manage the items you can buy within the interface of the Lounge Access. Visitors of Brussels Airport will see the possibility to buy access via digital signage, the airports website, and online campaigns on Facebook etc. "Due to the fact our platform support a lot of payment providers, we even offer Alipay
as a payment mean to Chinese travelers. It's seamless
, and works out of the box.", Hossay adds.
The access to the VIP lounge is only one of the transactional projects that Brussels Airport runs on Sayl
. Food for other use cases: ordering of bTags, booking a table, going through the security check (fastlane), kiosk ordering etc..